PK 11 Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the pk 11 platform, accessible at pk11.ng ("the Platform"). The Platform is operated for entertainment purposes and provides online gaming services including slot games, live casino, sports betting, and related features.

By creating an account, making a deposit, or using any service on the Platform, you confirm that you accept these Terms in their entirety. These Terms form a binding agreement between you and pk 11. Please read them carefully before you begin.

These Terms should be read alongside the Privacy Policy and any additional terms that apply to specific promotions or features on the Platform. In the event of any conflict, these Terms take precedence unless a specific promotion's terms explicitly state otherwise.

If you are accessing the Platform on behalf of another person, you confirm that you have their authority to do so and that they also agree to these Terms. However, note that each individual must maintain their own account — see the Eligibility section below for details.

To register and use the pk 11 platform, you must meet all of the following requirements:

• You must be at least 18 years of age. The Platform is strictly for adults only. Creating an account if you are under 18 is a breach of these Terms and will result in immediate account closure and forfeiture of all funds.
• You must provide accurate, truthful, and complete information during registration. Using a false name, date of birth, contact details, or payment information is prohibited.
• You must be the person whose details you have registered. Accounts registered under a different person's identity — including family members — are not permitted.
• You must not already hold an active pk 11 account. Each individual is entitled to one account only. If you have a pre-existing account that you no longer have access to, please contact support to recover it rather than creating a new one.

The registration process requires you to choose a unique username and a secure password. You are responsible for all activity that takes place under your account. Keep your login credentials confidential at all times.

Your pk 11 account is personal to you. You are responsible for maintaining the security of your account and for any activity that occurs under it. Specifically:

• Do not share your password, username, or account access with any other person under any circumstances.
• If you suspect that your account has been accessed without your permission, contact pk 11 support immediately so the account can be secured.
• You are responsible for ensuring that your account details — including email address, phone number, and payment method information — remain accurate and up to date.
• pk 11 will never contact you to ask for your password. Any communication claiming to be from pk 11 and requesting your password should be treated as fraudulent and reported to support.
• Accounts that have had no login activity for an extended period may be classified as dormant. pk 11 will notify you before any administrative action is taken on a dormant account.

If you wish to close your account voluntarily, please contact customer support. Any verified balance remaining in your account at the time of closure will be processed for withdrawal to your registered payment method, provided all standard verification requirements have been met.

All transactions on pk 11 are conducted in PKR (Pakistani Rupees). The Platform supports the following payment methods for both deposits and withdrawals:

• JazzCash — mobile wallet deposits, typically instant
• Easypaisa — mobile wallet deposits, typically instant
• Raast — State Bank of Pakistan instant payment system
• Bank Transfer — all major Pakistani banks supported
• Debit/Credit Cards — Visa and Mastercard
• Mobile Wallets — additional supported mobile wallets as listed in the cashier

Deposits are credited to your pk 11 balance as soon as they are confirmed by the payment provider. For JazzCash and Easypaisa, this is typically within seconds. For bank transfers, processing times may vary depending on your bank.

Withdrawal requests are processed to the same payment method used for the most recent deposit. This is a standard anti-fraud measure. Withdrawal processing times vary by method but pk 11 aims to process all verified withdrawal requests promptly.

Minimum and maximum deposit and withdrawal limits apply and are displayed in the cashier section of your account. These limits may be adjusted for verified players. pk 11 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

pk 11 offers a range of bonuses and promotions including welcome bonuses, deposit match bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion's terms:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they can be converted into withdrawable cash. The exact wagering requirement is stated on each promotion.
• Eligibility: Most bonuses are available to registered players who have completed at least one real-money deposit. Welcome bonuses are for new registrations only and can be claimed once per player.
• Game contribution: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while live casino and table games may contribute less. Game contribution rates are listed in the relevant promotion terms.
• Expiry: Bonuses and any associated free spins expire within the time period stated in the promotion. Expired bonuses and winnings from expired free spins are forfeited automatically.
• Maximum bet with active bonus: While a bonus is active, a maximum bet limit applies per round or bet. Exceeding this limit may result in the bonus being voided.
• Withdrawal before wagering completion: If you request a withdrawal while a bonus is active and wagering requirements have not been completed, the bonus and any bonus winnings will be removed from your account.

pk 11 reserves the right to modify, suspend, or cancel any promotion at any time. Any abuse of the bonus system — including but not limited to using multiple accounts to claim bonuses, using automated software, or exploiting an error in a promotion — will result in bonus forfeiture and may lead to account suspension.

For current promotions and their specific terms, visit the Promotions page.

All games on pk 11 — including slot games, live casino tables, and sports betting markets — are subject to the specific rules of each game or market. These rules are accessible within the game interface or betting market itself and form part of these Terms.

Regarding sports betting specifically:

• Bets are final once confirmed. You cannot cancel or amend a bet after it has been placed, except where a specific cash-out feature is available and active for that market.
• pk 11 reserves the right to void bets placed on markets that were opened in error, where incorrect odds were displayed, or where a technical fault affected the integrity of the market.
• For cricket matches — including PSL, T20 internationals, and ODIs — bets will be settled according to the official result declared by the relevant cricket board. Abandoned or postponed matches are typically settled as void unless a result was reached under the applicable competition rules.
• Live in-play bets are accepted subject to the live betting terms applicable to each event. Odds during live betting are updated in real time and the odds at the moment of bet confirmation are the odds that apply.

For live casino games, the decisions of the live dealer are final once a round is completed. Any disputes regarding live casino outcomes must be raised with support within 24 hours of the relevant round, citing the specific game, table, and round reference.

pk 11 uses certified Random Number Generator (RNG) technology in all non-live slot and table games to ensure fair and unpredictable outcomes. The RNG systems used by our game providers are independently tested.

The following actions are strictly prohibited on the pk 11 platform and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account for the same individual
• Using the Platform if you are under 18 years of age
• Using automated software, bots, scripts, or any other tools to interact with the Platform in a way not intended for human players
• Exploiting bugs, glitches, or errors in games, odds, or the Platform itself for financial gain — any winnings obtained this way will be voided
• Colluding with other players in poker or any multi-player game formats
• Using stolen, fraudulent, or unauthorised payment methods for deposits
• Any form of money laundering, match-fixing, or use of the Platform to facilitate illegal financial transactions
• Engaging in abusive, threatening, or harassing behaviour towards pk 11 staff or other players via any communication channel
• Attempting to access another player's account or the Platform's backend systems without authorisation

pk 11 collects and processes personal data as part of operating the Platform. The types of data collected include registration information (name, date of birth, contact details), payment information, gameplay and transaction history, and device and session data for security purposes.

This data is used to operate your account, process transactions, verify your identity, comply with anti-money laundering requirements, improve the Platform, and communicate relevant offers and updates to you.

pk 11 does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and game providers as necessary to operate the Platform. All third-party processors are bound by data protection obligations.

For full details of how your data is collected, used, stored, and your rights in relation to it, please read the Privacy Policy.

pk 11 is committed to providing a safe entertainment environment. Gaming should be an enjoyable activity, not a financial strategy or a way to deal with personal problems. We encourage all players to approach gaming responsibly.

The following tools are available in your account settings:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit. Once a limit is set, it applies immediately. Increasing a limit requires a cooling-off period before taking effect.
• Session time reminders: Set reminders to alert you after you have been playing for a set duration.
• Self-exclusion: If you feel you need a break from gaming, you can self-exclude for a defined period. During a self-exclusion period, you will not be able to log in or receive promotional communications.
• Reality checks: Regular pop-up notifications showing how long you have been playing and your net session result.

pk 11 does not extend credit to players. You can only play with funds that you have deposited into your account. Never gamble with money you cannot afford to lose. If gaming is affecting your daily life, finances, or relationships, please seek help. For more information, visit our Responsible Gaming page.

pk 11 reserves the right to suspend or permanently close any account at any time if there is reasonable evidence of a breach of these Terms, fraudulent activity, prohibited conduct, or if required to do so for security or operational reasons.

When an account is closed due to a breach of Terms:

• Any bonus funds and winnings derived from bonus funds will be forfeited
• Real-money balances may be withheld pending investigation and only returned after it is confirmed they were not obtained through prohibited means
• The player will be notified of the closure and, where possible, the reason for it

Players may also close their own accounts voluntarily at any time by contacting support. Voluntary closures are processed promptly, and any verified real-money balance will be returned to the player's registered payment method.

A player who has been permanently excluded or banned from the Platform — whether at their own request or due to a breach — must not attempt to re-register. Any new accounts found to belong to permanently excluded players will be closed immediately.

The pk 11 Platform is provided on an "as available" basis. While we make every effort to ensure the Platform operates reliably and securely, we cannot guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, and events outside our control may temporarily affect availability.

pk 11 is not liable for:

• Any loss of winnings or inability to place bets due to Platform downtime or technical faults, except where such faults were directly caused by pk 11's negligence
• Any indirect, consequential, or special loss arising from the use of the Platform
• Losses resulting from a player's failure to keep their account credentials secure
• Any loss caused by a player's failure to comply with these Terms

In all cases, pk 11's total liability to any player is limited to the real-money balance held in that player's account at the time the claim arises. This limitation does not affect any statutory rights you may have as a consumer.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or death and personal injury caused by negligence.

pk 11 may update or amend these Terms from time to time. Changes may be made to reflect new features on the Platform, updates to payment methods, changes in operating procedures, or any other reason at pk 11's discretion.

When material changes are made, pk 11 will notify registered players by email or via an in-platform notification. The updated Terms will also be published on this page with a revised "Last updated" date at the top.

Continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you should stop using the Platform and may request account closure.

It is your responsibility to check this page periodically to stay informed of any updates. The most current version of these Terms always governs your use of the Platform.