PK 11 Privacy Policy

This Privacy Policy explains how pk 11 — operating at pk11.ng — collects, processes, stores, and protects personal data belonging to players and visitors who use the platform. It also sets out your rights in relation to that data and explains how you can exercise them.

pk 11 is committed to handling your personal information with care and respect. The platform serves players across Pakistan — people who trust us with their registration details, payment information, and gameplay history. That trust is not taken lightly. We have built our data practices around the principle of collecting only what is necessary and protecting what we hold.

This policy applies to all personal data collected through the pk 11 website, the mobile app, customer support interactions, and any other touchpoint where you provide information to pk 11. Please read it alongside the Terms and Conditions, which govern your use of the platform more broadly.

pk 11 collects personal data in several ways — directly when you register or contact us, automatically when you use the platform, and from third-party providers involved in running your account. The main categories are:

You are not required to provide data beyond what is needed to create and operate your account. However, some features — such as withdrawals — require identity verification to be completed before they can be accessed.

The data pk 11 collects is used for specific, legitimate purposes directly connected to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described here without notifying you first.

• Account creation and management: Your registration details are used to set up and maintain your account, authenticate your identity each time you log in, and keep your account information accurate.
• Transaction processing: Payment data is used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods. We retain transaction records as part of standard financial record-keeping.
• Identity verification: When verification documents are requested, they are used solely to confirm that the account belongs to a real person who meets the eligibility requirements — including the 18+ age requirement.
• Platform security and fraud prevention: Technical data such as IP addresses, device identifiers, and session logs are used to detect suspicious activity, prevent duplicate accounts, and protect players from unauthorised access to their accounts.
• Responsible gaming monitoring: Gameplay data helps the platform identify patterns that may indicate a player is experiencing difficulties with gaming behaviour. This is used to trigger responsible gaming prompts and enforce any self-imposed limits you have set.
• Customer support: Communications data is used to resolve support queries, investigate disputes, and improve our support processes over time.
• Marketing communications: If you have opted in, your email or phone number may be used to send you information about promotions, bonuses, and platform updates. You can opt out at any time by updating your preferences in your account settings or by contacting support.
• Platform improvement: Aggregated and anonymised usage data helps us understand how players interact with the platform — which games are most popular, where players encounter problems — so we can improve the overall experience.

pk 11 does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated third parties. Data is shared only in the following limited circumstances, all of which are necessary for the platform to function:

• Payment processors: When you make a deposit or withdrawal, your payment details are shared with the relevant payment service — JazzCash, Easypaisa, Raast, your bank, or card processor — to complete the transaction. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Game providers: The slot games, live casino tables, and other games on the platform are supplied by third-party game studios. When you play, the game provider receives the minimum session data needed to run the game — typically a session token and stake amounts. Game providers do not receive your full profile.
• Identity verification services: When account verification is required, your submitted documents may be processed by a third-party identity verification provider. These providers are bound by strict data handling obligations.
• Analytics and platform tools: Aggregated, non-identifiable data may be processed by analytics tools to help us understand platform usage patterns and improve performance. No personally identifiable data is included in these analytics feeds.
• Legal obligations: If required by applicable law, a court order, or a legitimate regulatory request, pk 11 may disclose personal data to the relevant authority. We will only do so to the extent required by the specific legal obligation.

All third-party processors that handle personal data on pk 11's behalf are required to handle it securely, use it only for the specific purpose for which it was shared, and not retain it beyond what is necessary.

pk 11 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how it is being used. A cookie is a small file placed on your device when you visit a website. It allows the site to remember certain information about your visit.

The types of cookies used on pk 11 include:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferences, and ensure the security features of the platform work correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: These remember your language, layout, and display preferences so you do not have to set them again on each visit.
• Analytics cookies: These help pk 11 understand how players navigate the platform — which pages are visited most often, where sessions start and end, and how features are used. This data is aggregated and does not identify individual players.
• Security cookies: These help detect and prevent fraudulent activity, including multiple account registration attempts and unusual login patterns.

All financial transactions on pk 11 are denominated in PKR. When you make a deposit or withdrawal, the relevant payment information — such as your JazzCash mobile number, Easypaisa wallet details, Raast ID, or bank account number — is shared with the payment processor handling that transaction.

pk 11 does not store full card numbers or complete bank account credentials on its own servers. Payment data is handled by PCI-compliant payment processors who are responsible for the security of that information within their own systems.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment methods used — are retained by pk 11 as part of standard financial records. These records are used to resolve disputes, process refund requests, and respond to account balance queries.

The payment method used for deposits is the method to which withdrawals will be returned. This is a standard anti-money laundering measure and cannot be overridden without completing additional verification with the support team.

pk 11 retains personal data for as long as your account remains active and for a defined period after account closure. The retention periods that apply to different categories of data are:

• Account registration data: Retained for the lifetime of your active account and for a minimum period after closure to allow for dispute resolution and audit purposes.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to satisfy verification purposes and any applicable legal retention obligations, then securely deleted.
• Support communications: Retained for the duration needed to resolve the relevant query and for a reasonable period thereafter in case of related follow-up.
• Gameplay and session data: Retained as part of your account history for the duration of your account and for a defined period after closure.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

As a pk 11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support through the live chat or support centre on the platform:

pk 11 aims to respond to all data rights requests within a reasonable timeframe. If a request is complex, we will acknowledge it promptly and provide a realistic timeline for full resolution.

pk 11 takes the security of your personal data seriously. The following measures are in place to protect data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and the pk 11 platform is encrypted using SSL (Secure Socket Layer) technology. Look for the padlock icon in your browser address bar as confirmation.
• Access controls: Personal data stored on pk 11 servers is accessible only to authorised staff whose role requires it. Access is logged and monitored.
• Password storage: Account passwords are not stored in plain text. They are hashed using industry-standard cryptographic methods so that even internal staff cannot read your password.
• Fraud detection systems: Automated systems monitor account activity for unusual patterns that may indicate account takeover, identity fraud, or payment fraud. Suspicious activity triggers additional verification steps.
• Regular security reviews: pk 11 conducts periodic reviews of its data handling and security practices to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact support immediately so the account can be secured. You should also change your password promptly if you believe it has been exposed.

pk 11 is strictly an adults-only platform. The minimum age to register and use the platform is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

During registration, players are required to confirm their date of birth. Identity verification — which includes document checks — is used to validate age claims when required. Accounts found to belong to individuals under 18 will be closed immediately and all funds returned subject to investigation.

If you are a parent or guardian and believe that a minor has registered an account on pk 11 using false age information, please contact support immediately with details so that the account can be reviewed and closed promptly.

pk 11 does not direct any marketing communications at individuals who have not confirmed they are 18 or over, and our platform does not display content specifically targeting minors.

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new features that involve data collection, changes in applicable standards, or operational improvements to our data practices.

When a material change is made — one that meaningfully affects how your data is used or what rights you have — pk 11 will notify registered players via email or an in-platform notification before the change takes effect. The updated policy will be published on this page with a revised "Last updated" date.

For minor or non-material updates — such as clarifications of existing practices or formatting changes — the policy may be updated without individual notification, but the "Last updated" date will still be revised.

Continued use of the platform after a policy update takes effect constitutes acceptance of the revised Privacy Policy. If you do not agree with an updated policy, you may request account closure by contacting support.

We recommend checking this page periodically so you are always aware of the current version of the policy governing your data.

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, please get in touch with the pk 11 support team.

The quickest way to reach us is through the live chat support feature available on the platform — it is available 24 hours a day, 7 days a week. For non-urgent privacy queries, you can also reach us by email:

All privacy-related requests are handled with the same priority as account support queries. We aim to acknowledge requests within one business day and provide a full response within a reasonable period depending on the complexity of the request.

For questions about how your data is used in the context of specific games or bonus terms, please also refer to the Terms and Conditions page.